Excel for Office 365 for Mac Word for Office 365 for Mac Outlook for Office 365 for Mac PowerPoint for Office 365 for Mac Office 2019 for Mac Excel 2019 for Mac PowerPoint 2019 for Mac Word 2019 for Mac Office for business Office 365 Admin Office 365 for home Office 365 Small Business Office 365 Small Business Admin Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Word 2016 for Mac Office 2016 for Mac Office 365 for Mac Office.com Outlook 2019 for Mac You can find troubleshooting steps for common installation or activation issues for Office for Mac here. If the issue you're having is not in these lists, you may also be experiencing an emerging issue. See the Mac section in for help and updates on these recent issues. Troubleshoot install or activation errors for Office for Mac. Can't activate Office after installation. Check to make sure your internet is working on the Mac you're trying to install on. You can do this by opening your internet browser and going to www.microsoft.com.

1. Troubleshoot Activation Errors For Office For Mac Free
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3. Troubleshoot Activation Error For Office For Mac

If the page loads, your internet connection is working. Reset your credentials:. Open Spotlight by selecting the magnifying glass at the top right of your desktop.

Search for and open Keychain. Type in Office and then delete the data license file. 'No license found' error / Can't activate Outlook. Are you using the correct Microsoft Account (MSA)? Sign out and sign in again with the account associated with your Office 365 subscription. You may need to choose 'Sign in with another account' to proceed.

Tip: Try searching all of your email accounts for a confirmation email from Microsoft. This might help you find the email address that is your MSA. Are you trying to activate Outlook with an Office Home and Student 2016 license?

Jun 5, 2018 - Maybe someone had this issue or maybe MS has some problems with activation. What to try if you can't install or activate Office 2016 for Mac. If you need to fix Outlook and Office 365 problems, you can use the Microsoft Support and Recovery Assistant for Office 365 to resolve the issues easily. The Microsoft Support and Recovery. 'You need to activate Office for Mac within X days' after activating already. Run the License Removal Tool. In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. In Keychain Access, delete the following files: Restart your Mac and open any Microsoft Office app to reactivate.

The Office Home & Student license does not come with Outlook. If you would like to use Outlook, you can.

If you would like to keep the license you have, we recommend you drag the Outlook app to Trash to delete it. If you have an Office 365 work or school account, your license may not have been set up by your system administrator. Contact your organization's tech support for more help.

If you don't have a current subscription, you can sign up for a Can't sign in to activate. Are you using the correct Microsoft Account (MSA)? Sign out and sign in again with the account associated with your Office 365 subscription. You may need to choose 'Sign in with another account' to proceed.

Verify your Microsoft Account has a license:. Sign in to your Microsoft Account at. Tip: Not seeing any Office licenses? Try searching all of your email accounts for a confirmation email from Microsoft. This might help you find the email address that is your MSA.

Installation limit reached. Have you seen this error?

' Installation limit reached Your account has been used to activate Office on the maximum number of computers allowed. Visit your account page to manage your settings and then return here to retry activation.' To fix this issue, please follow the steps in. Office keeps asking me to sign in / 'Authentication Expired' error If you see repeated prompts to grant access to the keychain when starting an Office for Mac app, Office may have been moved to a location other than the default /Applications folder.

Other symptoms may be that you see Office for Mac repeatedly asking you to sign into your account or you receive an 'Authentication Expired' error. In the case of any of the above, follow the steps in to reset your keychain permissions. One-time purchase of Office for Mac confirmed, but still can't activate ' Thanks for buying Office. We’ve confirmed your purchase, but in order to activate you will need to download a version of Office for Mac from this Link' If you're trying to activate a one-time purchase of Office for Mac and you get the above error message, this is because your PriviligedHelperTools folder is incorrectly not accessible to your user account. Find out if your PriviligedHelperTools folder is not accessible:. Open Finder, click Go (In the menu bar) Computer. Go to Macintosh HD Library.

Find the PriviligedHelperTools folder. If there is a red dot/stop icon next to the name, it is not accessible. Fix it using the instructions below. Note: If your PriviligedHelperTools folder is accessible but empty, uninstall and then reinstall Office for Mac. Then activate Office again after confirming that the PriviligedHelperTools folder now has files in it.

Fix permissions for the PriviligedHelperTools folder:. In Spotlight Search(the magnifying glass on your desktop), search for and launch Terminal. Type 'Cd /Library' and press Enter. Type 'sudo -s' and press Enter. Type your Mac local account password and press Enter. You will need administrator privileges for this.

Note: As you type, Terminal will not display the characters. Type 'chmod 755./PrivilegedHelperTools' and press Enter. Quit out of Terminal and out of the Office apps. Relaunch Office and complete activation. Error code 0xD000000C. Have you seen this error?

' The system requires that you sign on to a valid account. The error code is: 0xD000000C.' To address this issue, see.

Error code 0x8A010101. If you're trying to activate Office for Mac and have received error code 0x8A010101, you may have an invalid product key.

Error code 0xD0001043. Have you seen this error?

' An unknown error has occurred. The error code is 0xD0001043' This is a server issue that occurs when trying to activate Office 365 for Mac.

Try restarting your Mac and activate again. If you're still seeing this error, try this:. and then re-install Office from.

Activate again. Error code 0xD000001c. If you're trying to activate Office for Mac and have received error code 0xD000001c, this is because your Mac's name contains invalid characters when being sent to our server.

To fix this issue, update your Mac's name to remove the invalid characters:. In the top menu bar, select the Apple icon System Preferences Sharing (third row.). In the Computer Name text box, update your Mac's name and then close the window. Restart your Mac and then activate Office. 'You need to activate Office for Mac within X days' after activating already.

Microsoft is aware of and currently working on this issue. If you've activated Office for Mac 2016 but are still seeing a message that says 'You need to activate Office for Mac within X days,' please try these steps to resolve your issue:. In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access.

In Keychain Access, delete the following files. Note: You will need local admin privileges to make changes to your Keychain Access. Microsoft Office Identities Cache 3. Microsoft Office Identities Settings 3.

Microsoft Office Ticket Cache. Restart your Mac and open any Microsoft Office app to reactivate. Activated but still prompted to activate. You've activated but you're still being asked to activate, or you keep seeing messages for 'Activate Office to Create and Edit' when you've already activated:.

Quit the app. For example, if you're using Word, you'll go to the upper left corner of your screen and click Word Quit Word. Restart any Office app and the message should be gone.

If this is a constant issue, reset your credentials:. Open Spotlight by selecting the magnifying glass at the top right of your desktop. Search for and open Keychain. Type in Office and then delete the data license file.

Activated with the wrong license If you own multiple licenses and have installed using the incorrect one, or you had a one-time install of Office for Mac and then purchase Office 365, you might need to remove licenses attached to your suite of Office and reactivate to ensure you're getting all the benefits of Office 365. See for directions on how to check which license you're using and how to reactivate.

Note: In order to activate Office for Mac, you will need a valid and licensed Office 365 account or a Microsoft Account that is associated with a one-time purchase. If you don't, you won't be able to create or edit files, only read them. Still not working? Open Safari and go to Preferences Security tab and make sure Enable Javascript is selected. Then go to the Privacy tab Manage Website Data Remove all.

Start the download again using Safari. Can't find the installer or Office apps after downloading. If you're looking for the Office apps after installing: After you've installed the Office suite, you can find them by opening the Launchpad. Or you can open Finder Applications scroll down to 'Microsoft.'

'An error has occurred. We can't move on to the next step. Please try again later.'

Some customers may get this error when clicking install button from their My Account page: ' An error has occurred. We can’t move on to the next step. Please try again later.'

Quit out of your browser and then try again. Installer.pkg file downloaded but won't launch. Wait for the download to be complete.

It may take a while, and may start and stop. The final file size should be around 1.5 gb. Move the Microsoft Office installer.pkg file from the Downloads folder to the desktop, and then double-click to launch. If it's still not working, delete the installer.pkg file and empty the Trash.

Now, redownload using the Safari browser at. Unidentified developer error Have you seen this error? ' Microsoft Office can't be opened because it is from an unidentified developer.' . If you haven't already, upgrade your device to MacOS Sierra 10.12. Click OK and wait 10 seconds. Move the download file to your desktop and try again.

Hold Control and click the file on your desktop. Error message 'Install Failed' when trying to install. The download is corrupted. Drag the installer file to Trash to delete it. Empty the Trash. Start the download again in Safari by going to. Unsupported operating system error/Bought wrong version If you bought a one-time purchase of Office 2016 for PC instead of for Mac (or vice versa), you'll get an ' Unsupported operating system' error when installing.

Troubleshoot Activation Errors For Office For Mac Free

If this is the case, you'll need to contact. Note: This issue doesn't apply to Office 365 subscribers. See to learn more. Installer stuck at 'Verifying.' The error that says the Microsoft Office installer.pkg can't be opened because it is from an unidentified developer, has been fixed in an update by Apple. Wait 10 seconds and try again. Update to macOS Sierra (10.12).

Restart your computer and install Office for Mac again. Download stopping at the same size, every time. Check to make sure your internet is working on the Mac you're trying to install on.

You can do this by opening your internet browser and go to www.microsoft.com. If the page loads, you're good to go.

Click and drag the installer file to Trash to delete it. Use the Safari browser and try to download the installer again.

System requirements not met. For the most up-to-date Office for Mac system requirements information, see.

Still having trouble? We're listening.

This article is updated based on your feedback. If you still need help installing or activating Office for Mac, tell us about your issue in detail by leaving us a comment below and we'll try to address it in the future. You can also contact to talk to a human. Related Topics.

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Read in: Before you begin searching on how to troubleshoot your issue, please make sure to look through the Common recommendations. Make sure you’re using the latest version. It’s always available in. Most operations cannot be applied if your filesystem in bad condition. Make sure to check and fix filesystem errors on all involved volumes using.

Troubleshoot Activation Error For Office For Mac

Using Recovery Media allows you to work with your hard drives in an isolated environment. If some of volumes are locked when you work with them from Windows, try this method. Besides, this is recommended approach when copying/migrating your primary hard drive with OS, for example. Still need help? See Functionality issues Compatibility Issues Installation Issues Activation Issues Bootable Media Issues Application Errors OS Crash Issues Other Issues,.